This Returns Policy explains how to return physical products purchased from our online shop. It is in addition to, and does not affect, any statutory consumer rights that may apply to your purchase. If you wish to exercise your statutory right to cancel an order or booking, please refer to our Cancel an Order or Booking page.

It’s very rare for any customer to want to return a physical item to us. However, if you are not totally delighted with anything you purchase from our online shop, you can return it within 30 days of receipt, unused, undamaged, and in resalable condition, for an immediate refund of the cost of the item. We will process your refund within 14 days of receiving the returned item.

How to return an item

Do NOT ship any parcel to our PO Box address or our registered office address.

To start the return process, please contact us to explain the problem and request a Return Number. We will provide you with a shipping address to return the item(s).

If any items were damaged in transit, use this form to explain the problem and upload photos of the items and the parcel (this is required by our insurers to make a claim).

Shipping charges are non-refundable and you will need to pay your own shipping costs to return an item. We recommend using a tracked and insured delivery service to ensure you are covered if your parcel goes missing in transit.